Shipping policy
Last updated: October 26, 2026
How delivery is arranged
Orders placed through www.monvexam.com are fulfilled under the responsibility of Xiamen Yueyanfang Network Technology Co., Ltd., the operator of Monvexam. Orders are fulfilled from our own warehouse in the United States.
Processing and estimated delivery times
Orders are processed within 3 business days after payment is confirmed. After dispatch, standard shipping is estimated to take 5 business days and fast shipping is estimated to take 3 business days. These delivery estimates are separate from the processing period and may be affected by weekends, public holidays, carrier delays or events outside reasonable control.
Delivery area and shipping charges
We currently ship only to the United States. Standard shipping costs US$3.99 for orders below US$39.00. Orders of US$39.00 or more qualify for free standard shipping. Fast shipping costs US$6.99. Available methods and the final shipping charge are shown at checkout before payment.
The delivery options, total shipping charge and any applicable restrictions for the customer's address must be disclosed before payment. Any advertised free-shipping offer must state its currency, qualifying amount and exclusions. We do not describe an overseas dispatch as local shipping.
Dispatch and tracking
After dispatch, we send a shipping confirmation with tracking information where the delivery service supports tracking. If an order is split into parcels, each parcel may arrive separately. Contact service@monvexam.com if tracking information is missing or unclear.
Changes and delays
Check your address before completing payment. Contact us promptly to request an address change or cancellation. Before dispatch we can cancel without a cancellation fee; once dispatched, rerouting may not be possible.
If we cannot dispatch within the stated period, we will notify you, provide a revised date where available and offer cancellation with a prompt refund. We obtain agreement to a delay where required by law; we do not hold an unshipped order indefinitely without the required notice or consent.
Help with a delivery problem
Let us know your order number if a parcel is overdue, its tracking has stopped moving, or it is marked delivered but cannot be found. We will investigate with the carrier or fulfilment partner and work toward an appropriate resolution. A tracking status of "delivered" is not, by itself, grounds to dismiss a valid non-receipt claim.
If goods arrive damaged, incorrect or defective, our Return Policy applies and we arrange an appropriate remedy at no additional cost to you. We do not disclaim all responsibility once a parcel is handed to the carrier.
Eligible returns may be requested within 180 calendar days after delivery. Our return warehouse is in the United States. Contact support for the exact U.S. warehouse address and instructions. Customers pay return postage for preference-based returns; damaged, defective or incorrect items are handled at no additional cost to the customer. The registered address below is not a return warehouse.
Operator and contact information
Monvexam is operated by Xiamen Yueyanfang Network Technology Co., Ltd.
Registered address: Room 501-7, No. 11 Hualian Road, Siming District, Xiamen, Fujian Province, China
Email: service@monvexam.com | Telephone: +852 2619 7557
Customer service: Monday-Friday, 8:00 AM-6:00 PM, Eastern Time (ET), observing daylight saving time where applicable.