FAQ
Last updated: October 26, 2026
Who is behind the Monvexam store
Xiamen Yueyanfang Network Technology Co., Ltd. operates Monvexam. You will find the registered business address and customer service contact information below.
Are all products safe for the dishwasher or microwave
No single care rule applies to the whole store. Use a dishwasher, microwave, oven, freezer or induction cooktop only when the individual product information expressly permits that use. Observe any stated temperature limit. Ask us before buying if a compatibility detail is missing.
How can I check size and material
Review the measurements, material description and package contents on the product page. Screen settings may affect how a colour appears, but the item must still match its description. A photograph of a styled kitchen does not mean every visible accessory is included.
Where do you ship and how much does it cost
We currently ship only to the United States and fulfil orders from our own warehouse in the United States. Orders are processed within 3 business days after payment is confirmed. After dispatch, standard shipping is estimated to take 5 business days and fast shipping is estimated to take 3 business days. Standard shipping costs US$3.99 for orders below US$39.00 and is free for orders of US$39.00 or more. Fast shipping costs US$6.99. Available delivery methods and the final shipping charge for your address are shown at checkout before payment. See our Shipping Policy for details.
How do I request an order change or cancellation
Send your order number and the requested change to our support email as soon as possible. Orders can be cancelled before dispatch without a cancellation fee, with any payment refunded to the original payment method. Once dispatched, changes may no longer be possible; please follow the Return Policy.
How do I track an order
After dispatch, check your shipping confirmation for tracking details. Contact us if tracking is missing, stops updating or shows delivery when you have not received the parcel. A delivered scan alone does not close an enquiry.
What is the return period
Request a return within 180 calendar days after delivery for an eligible unused item in its original condition, with its components and packaging. Returns are sent to our U.S. return warehouse; contact us first for the exact address and instructions. For a change-of-mind return, you pay the return postage; for a damaged, defective or incorrect item, we arrange an appropriate solution at no additional cost to you.
What happens after a return
Approved refunds are issued to the original payment method within 5-10 business days after receipt and inspection, or sooner where law requires. Payment providers may need additional posting time. The Return Policy explains the process and preserves your statutory rights.
What if my item is damaged or unsafe
Stop using it and contact us. Photos are helpful if reasonably available, but we assess other reasonable evidence as well. The 180-day change-of-mind period does not limit legal rights for faulty or misdescribed goods.
Which payment methods can I use
The methods and currency available for your order are displayed at checkout. Do not send payment-card details to customer service.
Operator and contact information
Monvexam is operated by Xiamen Yueyanfang Network Technology Co., Ltd.
Registered address: Room 501-7, No. 11 Hualian Road, Siming District, Xiamen, Fujian Province, China
Email: service@monvexam.com | Telephone: +852 2619 7557
Customer service: Monday-Friday, 8:00 AM-6:00 PM, Eastern Time (ET), observing daylight saving time where applicable.