Contact Us
Last updated: October 23, 2026
Get in touch with our team
Our customer service team handles product questions, order enquiries, delivery concerns, return requests and privacy matters. You can reach us by email or telephone using the contact information below.
Email: service@monvexam.com
Telephone: +852 2619 7557
Service hours: Monday-Friday, 8:00 AM-6:00 PM, Eastern Time (ET). These hours follow Eastern Standard Time or Eastern Daylight Time as applicable. International calling charges may apply.
What to include in your message
To help us find a purchase, send the order number together with the checkout email address. For questions before ordering, identify the product or include its page link. If you received a damaged or incorrect item, share photographs of the item and its packaging when reasonably available.
Please do not email full payment-card numbers, security codes, passwords or identity documents unless a secure and necessary verification process has first been explained to you.
Business correspondence and returns
Monvexam is the store name used by Xiamen Yueyanfang Network Technology Co., Ltd., the company responsible for this website and sales made through it.
The registered address below is for business identification and correspondence. It is not a walk-in retail location or a designated return warehouse. Before posting a return, contact us for the correct destination and instructions. A return request submitted within the applicable period remains timely while you await our instructions.
Operator and contact information
Monvexam is operated by Xiamen Yueyanfang Network Technology Co., Ltd.
Registered address: Room 501-7, No. 11 Hualian Road, Siming District, Xiamen, Fujian Province, China
Email: service@monvexam.com | Telephone: +852 2619 7557
Customer service: Monday-Friday, 8:00 AM-6:00 PM, Eastern Time (ET), observing daylight saving time where applicable.